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We promised hereby:
1. To carry out a complete set of service from elevator manufacturing, installation to maintenance, i.e. not only provide products, but also installation, after-sales service, etc.
2. Implementation of elevator manufacturing, installation, maintenance, one-stop service that provides not only products, but also provide product installation, service, the Concorde has been sold the elevator area to create an installation of after-sales service branch, professional responsible for installation, commissioning and maintenance tasks of the company's products in the region, the branch of the main installation and maintenance are the backbone of the Concorde comprehensive training of company systems, and rigorous assessment, qualified posts.
3.To extend the free guarantee period to the 18th month after the elevator is ex work. When being used, any damaged component can be replaced without any charge within the guarantee period. With Concorde elevators, you can enjoy Lifelong service.
4.During normal maintenance period, we promise an after service on the basis of 365 days per year, 24 hours per day to ensure the safe and proper operation of the elevators.
5.During normal maintenance period, the maintenance personnel shall actively carry out at least twice preventive maintenance every month per set in order to reduce or stop the elevator fault from happening.
6.Users whoever use our elevator (escalator) products can enjoy the best price for spare parts.
7.The above-mentioned after-sales service will directly under the supervision of and be examined by the users. Each elevator owns specific maintenance archive that will be kept respectively by users and the service institutions. The time, contents, quality and service attitude and skill level of each maintenance shall be commented by the users in the maintenance and service card. Special after-sales service telephone is set up by the company to ensure the reliability and effectiveness of the service. |
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